HVAC & AC repair
No-cool and leak calls are flagged in the email. The HVAC page shows the intake and the plan that fits after-hours volume.
Open trade pageHome Services Answering Service That Picks Up 24/7
Pool, garage-door, HVAC, handyman, plumbing, and electrical owners are on a job when the phone rings. PickRep answers in English or Spanish, takes the address and the issue, and emails the summary.
Don't take our word for it. Listen.
Sample from
Sample call · labeled example
Comfort Air Heating and Cooling(555) 010-0142 · inbound
Sample call00:00 / 01:33
PickRepThanks for calling Comfort Air Heating and Cooling. I’m the AI assistant for the team, and just a quick heads-up, this call may be recorded. How can I help you out today?
Caller
Hi, yeah—so our AC just completely died. Like, the thermostat is blank, nothing’s blowing, and it’s already eighty-two degrees inside the house.
PickRepOh no, that is brutal, especially today. Have you noticed if a breaker tripped, or did it just shut off out of nowhere?
Caller
My husband checked the panel outside and nothing looked flipped, so… yeah, we really need someone out here today if that's possible. We have a newborn at home.
PickRepGot it, I'll mark this down as urgent so the team sees that right away. Who am I speaking with?
Caller
This is Sarah Miller.
PickRepNice to meet you, Sarah. And is the number you're calling from the best one for a callback, or should we use a different one?
Caller
Uh, actually take my husband's cell—Wait, no, he’s in meetings. Use mine, it's 555-019-2834.
PickRep555-019-2834, got it. And what’s the street address there?
Caller
412 Oakwood Lane, right off Main in Brookside.
PickRepPerfect. I do see an open dispatch window on the calendar for this afternoon between 2:00 and 4:00 PM. Want me to hold that spot for you while the owner reviews this?
Caller
Yes, please, that would be amazing.
PickRepDone. I’ve provisionally locked in that 2:00 to 4:00 window and emailed all your details straight to the owner. He’ll give you a call back shortly to confirm. Stay as cool as you can in the meantime, Sarah!
Caller
Thank you so much. Bye.
Answered from your site · 0 guesses · email summary after hang-up
What missed calls cost
Sample calculation
$2,520 /mo at risk
4 × 0.35 × $450 × 4
PickRep Pro $79/mo · 400 min.
An estimate based on the numbers you entered, not a guarantee.
Monthly revenue lost to voicemail$2,520
PickRep Pro $79/mo · 400 min$79/mo
Monthly lost revenue = missed calls/week × conversion % × average customer value × 4
Minute-fit estimate (illustrative): 1.5 min per call → caps Starter 200, Pro 400, Business 755. Spam and calls under 10 seconds aren't billed.
Field trades on this page
Jump to a trade, or open its page. English and Spanish sit further down. Small businesses in the US, Canada, and other countries use the same plans.
Pool service
Green water, a loud pump, and a gate or HOA code are captured before you leave the deck. The pool page has the full script.
Open trade pageGarage door repair
A door stuck open or closed, and whether a car is inside, lands in the summary. The garage-door page covers the intake.
Open trade pageHandyman
Address, access notes, and the job in the caller's words. The handyman page covers small repairs and estimates.
Open trade pagePlumbing
Leaks, clogs, and shutoff issues are captured with the address before you crawl under the sink.
Open trade pageElectrical
Outages and tripping breakers are flagged urgent in the email summary.
Open trade pageSmall business
Built for small businesses, wherever you work
PickRep answers for small businesses in the US, Canada, and other countries. Field trades lead: HVAC, pool service, garage doors, handyman, plumbing, and electrical. Salons, wellness studios, small law offices, and agencies use the same plans.
English and Spanish are on every plan: $39, $79, and $149. That helps when a caller switches language, including in South Florida, Texas, California, and New York. The same intake (address, gate or access code, the issue, and urgency) is emailed while you are still on the job.
What PickRep says on a typical call
Caller: "The AC is out and the pool pump is loud." PickRep checks the ZIP, books an open window on Google Calendar, states the fee you approved, alerts the on-call lead.
Intake questions for this trade
- Name and callback number, read back.
- Service address and gate, lockbox, or HOA code.
- Trade and issue: HVAC, pool, garage door, plumbing, or electrical.
- Urgent visit or a routine estimate window.
Booking logic
Opt-in Google Calendar booking offers open slots only and confirms by voice and email. Leave booking off and the requested window stays in the summary.
Escalation
No-cool, a stuck-open door, a green pool, or an active leak is flagged as a same-day priority, booked on an open window, and sent to the on-call lead with the job summary.
Spanish on every plan
Spanish-speaking callers get the same address, access, and issue questions. The disclosure plays in Spanish. No extra plan.
Features that matter here
One intake for field trades
Address, access code, the issue, and urgency. The callback number is read back.
Six trade pages
HVAC, pool, garage doors, handyman, plumbing, and electrical each have a page.
English and Spanish
On every plan. Callers can switch language. The notice follows them.
Hard cap
Pro is $79 for 400 minutes. No overage.
Recommended plan: Pro $79/mo · 400 min
A mixed field-trade route fits Pro ($79/400 min)
400 min · hard cap · $0 overage
What it will not do
- It will not invent a price you did not approve.
- It will not offer a time that is already busy on your calendar.
- It will not hand the caller to someone on your crew during the call.
Common questions
HVAC, pool service, garage doors, handyman, plumbing, and electrical. Salons, clinics, law firms, and agencies stay available too.
Pro, $79 for 400 minutes, is a common fit. Starter is $39. Business is $149. Hard cap, no overage.
Yes. HVAC, pool, garage, plumbing, and electrical intake all run in Spanish on Starter, Pro, and Business.
Yes, if you connect Google Calendar. It offers open windows only and confirms by voice and email. Leave booking off and each request stays in the summary.
Related pages
Hear it answer a field-trade business call. Then decide.
Cancel anytime.
Questions? Email support@pickrep.com