Everything PickRep does when your phone rings

Appointment booking

Opt-in appointment booking on Google Calendar, confirmed by voice and email, on every plan. Callers pick a time from your open slots and hear the confirmation before they hang up. If you leave booking off, PickRep takes the request and sends it to you.

Owners usually ask the same ten questions. Does it pick up at night. Does it take a real message. Can it read my website. Do I get a recording. Does it speak Spanish. Can it use my voice. Do I keep my number. Can it book appointments. Do spam calls eat the cap. What happens when I hit the minutes. This page answers each of those in order. Twenty-four hour answering is the base. The price does not change at 7 pm, on Sunday, or on a holiday. You forward when busy or unanswered, or you publish a new local number. The agent states that it is an AI and that the call may be recorded, then it works from the profile you approved. You get a summary instead of a missed-call ping. Message capture is the salon lead and the law-firm lead. Name, number, reason, urgency. The number is read back. Urgent items sit at the top of the email. If the caller will not leave a number, the gap is marked so you know. Website answers start with a public URL. PickRep drafts hours, services, prices, location and FAQs. You edit. Nothing is spoken until you approve. When it does not know, it says so and takes a message. Summaries are email plus dashboard. Recording and transcript are there unless you switch to transcript-only. Recordings are kept 90 days and you can delete them sooner. English and Spanish sit on every plan. There is no extra SKU. Your own voice is opt-in on Pro and Business. Record one to two minutes in the browser. Confirm it is yours. We never say it cannot be told from you. Starter keeps the platform voice. Keep your number means no phone-system switch: forwarding or a new local line. No porting. Booking is opt-in on every plan. Connect Google Calendar and callers can pick an open slot. The booking is confirmed by voice on the call and by email. Leave it off and PickRep takes the request instead. Spam minutes and calls under 10 seconds are not billed. Automated callers get an answer but are not billed and not counted as leads. The cap is for real conversations. The hard cap is 200, 400 or 755 minutes, metered by the second. Email at 80 percent. At 100 percent, voicemail with a transcript. The bill stays 39, 79 or 149 dollars. Upgrades apply right away with prorated minutes; downgrades apply at the end of the cycle. Honest AI means a disclosure on every call that you cannot switch off, in English and Spanish. A worked minute example, labeled illustrative, not a customer stat: ten calls a day at one and a half minutes for thirty days is about four hundred fifty minutes. That is above Pro's four hundred, so Business. With fewer or shorter calls, Pro or Starter. Salons usually fit Starter. Wellness clinics and agencies usually fit Pro. Law firms usually fit Business. Medical and dental offices are not supported because PickRep does not handle protected health information. We do not show testimonials, logos, customer counts or star ratings. Setup is four steps: sign up, paste the website, connect a number, place a test call. There is no sales call. Hear a demo call, then see pricing for the three plans. Nothing extra to buy. Monthly billing. No contract. Hard cap. Cancel anytime.How a typical call runs, start to finish. The phone rings at your published number. If you are busy or do not pick up, your carrier forwards it to PickRep. The agent answers within a couple of rings with a short notice that it is an AI assistant and that the call may be recorded, in English or Spanish. The caller asks a question. If the answer is in the profile you approved, such as your hours, your services, a starting price or your address, the agent says it. If it is not, the agent says it does not know and offers to take a message instead of guessing. Then it collects the message. It asks for the caller's name, a callback number, the reason for the call and how soon they need you. It reads the number back so a typo does not cost you the lead. If you turned on booking and the caller wants a time, it checks your Google Calendar for open slots, offers a few, books the one the caller picks, and confirms it out loud. The confirmation also goes out by email. If booking is off, the requested time goes into the summary so you can confirm it yourself. After the caller hangs up, you get one email. It lists the caller, the number, the reason, the urgency and any booking, with a link to the recording and transcript in your dashboard. Urgent calls are flagged at the top. The minutes used are counted by the second and added to your monthly total, which is rounded up once at the end of the month. Calls under ten seconds, spam calls and automated callers are not billed. What you control. You approve every answer before it goes live and you can edit the profile any time. You choose whether booking is on. You choose whether audio is stored or only the transcript. You can pick a platform voice on any plan, or record your own voice on Pro and Business. You can change plans from billing whenever you like. What you do not have to manage: a new phone system, a porting request, a per-minute bill, or a contract.

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