After-Hours HVAC Answering Service That Answers 24/7
After-hours AC calls do not wait for morning. PickRep answers at night and on weekends in English or Spanish, captures the address and no-cool symptoms, and emails you an urgent summary.
Don't take our word for it. Listen.
Sample call · labeled example
PickRepThanks for calling Comfort Air Heating and Cooling. I’m the AI assistant for the team, and just a quick heads-up, this call may be recorded. How can I help you out today?
Hi, yeah—so our AC just completely died. Like, the thermostat is blank, nothing’s blowing, and it’s already eighty-two degrees inside the house.
PickRepOh no, that is brutal, especially today. Have you noticed if a breaker tripped, or did it just shut off out of nowhere?
My husband checked the panel outside and nothing looked flipped, so… yeah, we really need someone out here today if that's possible. We have a newborn at home.
PickRepGot it, I'll mark this down as urgent so the team sees that right away. Who am I speaking with?
This is Sarah Miller.
PickRepNice to meet you, Sarah. And is the number you're calling from the best one for a callback, or should we use a different one?
Uh, actually take my husband's cell—Wait, no, he’s in meetings. Use mine, it's 555-019-2834.
PickRep555-019-2834, got it. And what’s the street address there?
412 Oakwood Lane, right off Main in Brookside.
PickRepPerfect. I do see an open dispatch window on the calendar for this afternoon between 2:00 and 4:00 PM. Want me to hold that spot for you while the owner reviews this?
Yes, please, that would be amazing.
PickRepDone. I’ve provisionally locked in that 2:00 to 4:00 window and emailed all your details straight to the owner. He’ll give you a call back shortly to confirm. Stay as cool as you can in the meantime, Sarah!
Thank you so much. Bye.
Answered from your site · 0 guesses · email summary after hang-up
What missed calls cost
Sample calculation
$2,520 /mo at risk
4 × 0.35 × $450 × 4
PickRep Pro $79/mo · 400 min.
An estimate based on the numbers you entered, not a guarantee.
Monthly lost revenue = missed calls/week × conversion % × average customer value × 4
Minute-fit estimate (illustrative): 1.5 min per call → caps Starter 200, Pro 400, Business 755. Spam and calls under 10 seconds aren't billed.
What PickRep says on a typical call
Caller: "It's 10 pm and the AC quit — house is 85 degrees." PickRep takes the address, flags a same-day no-cool priority, reads back the callback number, and sends the summary to your on-call inbox.
Intake questions for this trade
- Name and callback number, read back.
- Service address and access notes.
- No cool, no heat, leak, or thermostat issue.
- Whether someone is home and how urgent it feels.
Booking logic
Optional Google Calendar booking can offer open windows when you turn it on. After-hours calls stay in the email summary if booking is off.
Escalation
No-cool and active leak calls are flagged urgent in the summary for your on-call lead. PickRep does not promise a technician is sent during the call.
Spanish on every plan
Spanish after-hours callers get the same fields and disclosure in Spanish on every plan.
Features that matter here
After-hours pickup
Same $79 Pro hard cap at 2 am as at 2 pm. $0 past the cap.
No-cool flagged
After-hours no-cool calls are marked urgent at the top of the email.
English and Spanish
Every plan. The AI disclosure plays in the caller's language.
Email summary
Address, issue, and urgency land in your inbox when you are off the truck.
AI vs live human answering (as of Nov 2026)
Live humans still win when you need complex live transfers or real-time judgment with someone on your crew. PickRep is AI reception: hard cap, email summaries in English and Spanish, and $0 overage when you hit the cap.
| Provider | Published price | Past the included amount |
|---|---|---|
| PickRep Pro (AI) | $79/mo · 400 min included | Hard cap — $0 overage |
| Smith.ai (live) ↗ | $300/mo · 30 calls included | +$11.50 per call over 30 |
| Ruby (live) ↗ | From $250/mo (50 min) · $720/mo for 200 min | Per-minute bundles; verify overage on ruby.com |
| AnswerConnect (live) ↗ | $350/mo · 200 min (Entry plan) | +$49.99 setup · +$2.50 per extra min |
Competitor prices verified on the linked pages in November 2026. PickRep plans: Starter $39, Pro $79, Business $149 — all hard-capped.
Recommended plan: Pro $79/mo · 400 min
After-hours AC routes fit Pro ($79/400 min)
400 min · hard cap · $0 overage
What it will not do
- It will not quote a diagnostic fee you did not approve.
- It will not promise a truck is on the way during the call.
- It will not give refrigerant or code advice.
Common questions
Hear it answer an HVAC contractor call. Then decide.
Cancel anytime.
Questions? Email support@pickrep.com