Roofing Answering Service That Answers 24/7
Storm calls spike when you are on a ladder or driving between tear-offs. Voicemail sends them to the next roofer. PickRep answers in English or Spanish, notes leak or storm damage, and emails the summary.
Don't take our word for it. Listen.
Sample call · labeled example
PickRepHello, thanks for calling RidgeLine Roofing. I’m the AI assistant for the team, and just so you know, this call is recorded. How can we help you today?
Hi. After that nasty windstorm we had Tuesday night, I walked out to get the mail and saw three or four shingles lying in my driveway. And this morning I noticed a faint brown ring forming on the ceiling in our upstairs guest room.
PickRepUgh, that storm did a number on a lot of roofs this week. Is it actively dripping right now, or is the ceiling just stained?
Just stained so far, it feels dry to the touch, thank goodness. Still, it looks like rain again this weekend so I’m pretty anxious to get someone up there with a tarp or whatever it needs.
PickRepCompletely understand—getting ahead of the weekend rain is huge. Can I get your first and last name?
It’s Linda Chen.
PickRepAnd what’s the best phone number for the owner to call you back on, Linda?
555-648-2019. Can you just have him text me when he’s on the way? I'm usually on calls for work.
PickRepI actually can't set up text messages from here, but the owner will get all of this by email right now and he'll give you a quick ring at that number—if you miss him, he'll leave a voicemail with his direct info. What's your street address?
Okay, that works. It’s 2205 Summit Ridge Road, over in West Hills.
PickRep2205 Summit Ridge Road, got it. I've marked this as time-sensitive before the weekend rain and sent the email off to the owner right now. Expect a call from him soon, Linda.
Thank you very much.
Answered from your site · 0 guesses · email summary after hang-up
What missed calls cost
Sample calculation
$2,520 /mo at risk
4 × 0.35 × $450 × 4
PickRep Pro $79/mo · 400 min.
An estimate based on the numbers you entered, not a guarantee.
Monthly lost revenue = missed calls/week × conversion % × average customer value × 4
Minute-fit estimate (illustrative): 1.5 min per call → caps Starter 200, Pro 400, Business 755. Spam and calls under 10 seconds aren't billed.
What PickRep says on a typical call
Caller: "Water is coming through the ceiling after last night's storm." PickRep takes the address, flags an active-leak priority, reads back the number, and emails you the summary.
Intake questions for this trade
- Name and callback number, read back.
- Service address.
- Active leak, storm damage, or estimate request.
- Urgent same-day or routine inspection window.
Booking logic
Optional Google Calendar booking offers open inspection slots when connected. Otherwise the requested window is in the summary.
Escalation
Active interior leaks are flagged urgent at the top of the email. PickRep does not promise a crew during the call.
Spanish on every plan
Spanish-speaking callers get the same leak and storm questions. The disclosure plays in Spanish.
Features that matter here
Storm and leak intake
Active leak, missing shingles, or tarp need — in the caller's words.
Urgent at the top
Active interior leaks are flagged in the email summary.
English and Spanish
On every plan with the disclosure in the caller's language.
Hard cap
Pro is $79 for 400 minutes. No overage.
AI vs live human answering (as of Nov 2026)
Live humans still win when you need complex live transfers or real-time judgment with someone on your crew. PickRep is AI reception: hard cap, email summaries in English and Spanish, and $0 overage when you hit the cap.
| Provider | Published price | Past the included amount |
|---|---|---|
| PickRep Pro (AI) | $79/mo · 400 min included | Hard cap — $0 overage |
| Smith.ai (live) ↗ | $300/mo · 30 calls included | +$11.50 per call over 30 |
| Ruby (live) ↗ | From $250/mo (50 min) · $720/mo for 200 min | Per-minute bundles; verify overage on ruby.com |
| AnswerConnect (live) ↗ | $350/mo · 200 min (Entry plan) | +$49.99 setup · +$2.50 per extra min |
Competitor prices verified on the linked pages in November 2026. PickRep plans: Starter $39, Pro $79, Business $149 — all hard-capped.
Recommended plan: Pro $79/mo · 400 min
Storm-season volume fits Pro ($79/400 min)
400 min · hard cap · $0 overage
What it will not do
- It will not quote a roof price you did not approve.
- It will not promise insurance outcomes.
- It will not promise a crew that is already booked.
Common questions
Related pages
Hear it answer a roofing company call. Then decide.
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Questions? Email support@pickrep.com