Plumber Answering Service That Answers 24/7
A plumber answering service needs to pick up when you are under a sink or on a crawlspace call. Callers with an active leak often dial the next name on the list if they hit voicemail. PickRep answers in English or Spanish, takes the address and the issue, and emails you the summary.
Don't take our word for it. Listen.
Sample call · labeled example
PickRepHi there, thanks for calling Apex Plumbing. I'm the company's AI assistant, and just so you know, this call is recorded. What can we help you with today?
Hey. Oh, it’s an AI? Okay, cool. Listen, I've got water pooling under my kitchen sink. It’s not gushing or anything, I already put a bucket under the trap, but it’s a pretty steady drip whenever we run the dishwasher.
PickRepGood call getting a bucket under there early. Did you already shut off the valve under the sink, or are you still able to use the faucet for now?
We're just avoiding the sink today. It doesn't have to be an emergency run, just, you know, sometime today or tomorrow morning before my wife loses her mind.
PickRepTotally fair, we can definitely help with that. Can I get your name first?
Yeah, it's Dave. Dave Henderson.
PickRepThanks, Dave. What's the best phone number to reach you at?
555-839-4410.
PickRepGot it. And what’s the address, or at least the neighborhood you're in?
We're over at 88 Pine Street, on the Northside. Any idea what you guys charge just to come take a look?
PickRepI don't have pricing info on my end since it depends on what the plumber finds once he looks under there, but the owner can go over all of that with you. I've just sent an email to the owner with your details and the note about the dishwasher drip. He'll call you back at that 4410 number shortly to get you scheduled.
Sounds good. Appreciate it.
Answered from your site · 0 guesses · email summary after hang-up
What missed calls cost
Sample calculation
$1,320 /mo at risk
4 × 0.3 × $275 × 4
PickRep Pro $79/mo · 400 min.
An estimate based on the numbers you entered, not a guarantee.
Monthly lost revenue = missed calls/week × conversion % × average customer value × 4
Minute-fit estimate (illustrative): 1.5 min per call → caps Starter 200, Pro 400, Business 755. Spam and calls under 10 seconds aren't billed.
What PickRep says on a typical call
Caller: "Water is pooling under the kitchen sink and the shutoff is stuck." PickRep checks the ZIP, flags an urgent same-day visit, books an open window, states the service-call fee you approved, alerts your on-call lead.
Intake questions for this trade
- Name and callback number, read back.
- Service address and access notes (gate, lockbox, pets).
- Issue: leak, clog, water heater, or routine estimate.
- Urgent same-day visit or a routine window.
Booking logic
If Google Calendar is connected, PickRep offers open estimate or service windows and confirms by voice and email. Leave booking off and the requested window stays in the summary.
Escalation
An active leak is flagged urgent, booked on an open window, and sent to you with the address and job summary.
Spanish on every plan
Spanish-speaking callers get the same address, issue, and urgency fields. The disclosure plays in Spanish. No extra plan.
Features that matter here
Address and leak details
Street address, active leak or clog, and urgency. The callback number is read back.
Urgent at the top
Active leaks are flagged in the email so you can call back first.
English and Spanish
On every plan. The notice plays in the caller's language.
Hard cap
400 minutes on Pro. No overage. Your own voice on Pro and Business.
Recommended plan: Pro $79/mo · 400 min
Plumbing routes with after-hours leaks fit Pro ($79/400 min)
400 min · hard cap · $0 overage
What it will not do
- It will not give plumbing code advice or permit answers.
- It will not invent a labor rate you did not approve.
- It will not promise a tech who is already on another leak.
Common questions
Related pages
Hear it answer a plumbing company call. Then decide.
Cancel anytime.
Questions? Email support@pickrep.com