Pest Control Answering Service That Answers 24/7
A termite or rodent caller will try the next company if you miss them between stops. PickRep answers 24/7 in English or Spanish, captures the pest type and address, and emails you the summary.
Don't take our word for it. Listen.
Sample call · labeled example
PickRepThanks for calling Shield Pest Control. I’m the company's AI assistant, and this call may be recorded. What’s bugging you today?
Ha, literally wasps. I went out to clean the grill yesterday and discovered a nest about the size of a softball tucked right up under the eaves over my back deck.
PickRepYikes, right over the grill is the last place you want a softball-sized nest. Are they yellowjackets, or do they look more like those long-legged paper wasps—or did you run inside too fast to tell?
Honestly, I bolted inside so fast I didn't ask for their ID. We’re hosting my daughter’s birthday party out back this Saturday, so I really need them gone before Friday if possible.
PickRepSmart move running inside! We will definitely mark your Friday deadline so the tech knows you have a party Saturday. Who am I speaking with?
Greg Patterson.
PickRepGreat, Greg. What's the best phone number to reach you at?
555-912-3308.
PickRepAnd what’s the address where those wasps have set up camp?
74 Meadowbrook Court, in Southwood. I do have two golden retrievers, so we’ll need to know if the spray is safe for dogs.
PickRepI'll put a big note on here about the two golden retrievers so the owner can explain the exact treatment and dry times when he calls you. I do see an opening on our route calendar for Thursday morning between 10:00 and 12:00. Want me to grab that slot for you?
Thursday morning is perfect. Let's do it.
PickRepAll set! I’ve booked that Thursday morning window and emailed everything over to the owner. He’ll give you a call back soon to confirm. Stay away from that grill until then, Greg!
Will do, thanks!
Answered from your site · 0 guesses · email summary after hang-up
What missed calls cost
Sample calculation
$2,520 /mo at risk
4 × 0.35 × $450 × 4
PickRep Pro $79/mo · 400 min.
An estimate based on the numbers you entered, not a guarantee.
Monthly lost revenue = missed calls/week × conversion % × average customer value × 4
Minute-fit estimate (illustrative): 1.5 min per call → caps Starter 200, Pro 400, Business 755. Spam and calls under 10 seconds aren't billed.
What PickRep says on a typical call
Caller: "We hear scratching in the attic and saw droppings." PickRep takes the address, notes rodent vs insect if the caller knows, flags urgency, and sends the summary.
Intake questions for this trade
- Name and callback number, read back.
- Service address and gate or access code.
- Pest type if they know it, where they saw activity.
- Urgent same-day or routine service window.
Booking logic
Optional Google Calendar can hold an open service window. Leave booking off and the request stays in the summary.
Escalation
Indoor stinging insects or same-day infestation urgency can be flagged at the top of the email.
Spanish on every plan
Spanish callers get the same pest and address questions with the disclosure in Spanish.
Features that matter here
Pest and location
Rodents, termites, bed bugs, or general spray — plus address and access notes.
Urgent flags
Stinging insects indoors or severe infestation notes can be flagged urgent in the email.
English and Spanish
Every plan. Disclosure in the caller's language.
Hard cap
400 minutes on Pro. $0 overage past the cap.
AI vs live human answering (as of Nov 2026)
Live humans still win when you need complex live transfers or real-time judgment with someone on your crew. PickRep is AI reception: hard cap, email summaries in English and Spanish, and $0 overage when you hit the cap.
| Provider | Published price | Past the included amount |
|---|---|---|
| PickRep Pro (AI) | $79/mo · 400 min included | Hard cap — $0 overage |
| Smith.ai (live) ↗ | $300/mo · 30 calls included | +$11.50 per call over 30 |
| Ruby (live) ↗ | From $250/mo (50 min) · $720/mo for 200 min | Per-minute bundles; verify overage on ruby.com |
| AnswerConnect (live) ↗ | $350/mo · 200 min (Entry plan) | +$49.99 setup · +$2.50 per extra min |
Competitor prices verified on the linked pages in November 2026. PickRep plans: Starter $39, Pro $79, Business $149 — all hard-capped.
Recommended plan: Pro $79/mo · 400 min
Route volume for a small pest company fits Pro ($79/400 min)
400 min · hard cap · $0 overage
What it will not do
- It will not quote a treatment price you did not approve.
- It will not give treatment advice for bites or stings.
- It will not promise a tech who is already on another route.
Common questions
Related pages
Hear it answer a pest control company call. Then decide.
Cancel anytime.
Questions? Email support@pickrep.com