Pool Service Answering Service That Picks Up 24/7
You're on a deck, cleaning a pool, or driving to the next stop when the phone rings. A green-pool or dead-pump caller who hits voicemail often dials the next company. PickRep answers in English or Spanish and emails you the address, gate code, and issue.
Don't take our word for it. Listen.
Sample call · labeled example
PickRepHi there, thanks for calling Crystal Blue Pool Service. I’m the AI assistant for the team, and this call may be recorded. How can we help with your pool today?
Hey. So we went out of town for ten days, and while we were gone our filter pump apparently stopped running—it’s making a loud humming noise and shutting off. Now the water is turning a lovely shade of swamp green.
PickRepOh man, coming home from vacation to a green pool and a humming pump is the worst welcome back. Did you already flip the breaker off for the pump so the motor doesn't overheat?
Oh—no, I didn't think of that. It’s on a timer, so I should probably go shut that off right after we hang up, huh?
PickRepDefinitely a good idea to switch it off until our tech takes a look. How soon were you hoping to get someone out there?
Well, the sooner the better before frogs start moving in. Anytime in the next day or two.
PickRepWe'll get on it before the frogs hear about it. What's your name?
Brian Kowalski.
PickRepThanks, Brian. And what’s the best callback number for you?
555-234-8876.
PickRepGot it. And what address is the pool at?
1502 Palm Breeze Way, in Sunnyvale. Do you know if the tech carries replacement motors on the truck, or does that take weeks to order?
PickRepIt depends on the exact pump model you have, so I don't want to guess on parts, but the owner will ask you a quick question about the brand when he calls back. I've just emailed him all your details about the pump humming and the algae, and he'll call you shortly at that 8876 number.
Awesome, I’ll go turn that breaker off now. Thanks!
Answered from your site · 0 guesses · email summary after hang-up
What missed calls cost
Sample calculation
$2,450 /mo at risk
5 × 0.35 × $350 × 4
PickRep Pro $79/mo · 400 min.
An estimate based on the numbers you entered, not a guarantee.
Monthly lost revenue = missed calls/week × conversion % × average customer value × 4
Minute-fit estimate (illustrative): 1.5 min per call → caps Starter 200, Pro 400, Business 755. Spam and calls under 10 seconds aren't billed.
What PickRep says on a typical call
Caller: "The pool turned green and the pump is loud." PickRep checks the ZIP, books an open visit on Google Calendar, states the visit price, alerts the on-call lead with the gate code.
Intake questions for this trade
- Name and callback number, read back.
- Service address and gate, alarm, or HOA code.
- Issue: green water, pump, leak, or a routine clean.
- Same-day urgency or the next open visit window.
Booking logic
Opt-in Google Calendar booking offers only open visit slots and confirms the hold by voice and email. It does not promise a tech who is already on another pool. Leave booking off and the request is in the summary.
Escalation
A green pool or a dead pump is flagged urgent, booked on an open window, and sent to the on-call lead with the gate code and job summary.
Spanish on every plan
Callers who switch to Spanish get the same address, gate code, and issue questions. The disclosure plays in Spanish. There is no extra plan.
Features that matter here
Gate and HOA codes
Address plus gate, alarm, or HOA code, read back so the tech can get in.
Equipment issue
Green water, pump noise, leak, or a weekly cleaning request.
English and Spanish
On every plan. No separate Spanish line and no extra charge.
Hard cap
400 minutes on Pro. No overage.
Recommended plan: Pro $79/mo · 400 min
Route volume for a small pool company fits Pro ($79/400 min)
400 min · hard cap · $0 overage
What it will not do
- It will not invent a chemical price or a pump price you did not approve.
- It will not promise a tech who is already on another pool.
- It will not hide the AI and recording notice.
Common questions
Related pages
Hear it answer a pool company call. Then decide.
Cancel anytime.
Questions? Email support@pickrep.com