AC Repair Answering Service That Answers 24/7
An HVAC answering service should pick up when you are in an attic, on a roof, or between service calls. A no-cool caller who hits voicemail often books the next company. PickRep answers in English or Spanish, takes the address and the system issue, and emails you the summary.
Don't take our word for it. Listen.
Sample call · labeled example
PickRepThanks for calling Comfort Air Heating and Cooling. I’m the AI assistant for the team, and just a quick heads-up, this call may be recorded. How can I help you out today?
Hi, yeah—so our AC just completely died. Like, the thermostat is blank, nothing’s blowing, and it’s already eighty-two degrees inside the house.
PickRepOh no, that is brutal, especially today. Have you noticed if a breaker tripped, or did it just shut off out of nowhere?
My husband checked the panel outside and nothing looked flipped, so… yeah, we really need someone out here today if that's possible. We have a newborn at home.
PickRepGot it, I'll mark this down as urgent so the team sees that right away. Who am I speaking with?
This is Sarah Miller.
PickRepNice to meet you, Sarah. And is the number you're calling from the best one for a callback, or should we use a different one?
Uh, actually take my husband's cell—Wait, no, he’s in meetings. Use mine, it's 555-019-2834.
PickRep555-019-2834, got it. And what’s the street address there?
412 Oakwood Lane, right off Main in Brookside.
PickRepPerfect. I do see an open dispatch window on the calendar for this afternoon between 2:00 and 4:00 PM. Want me to hold that spot for you while the owner reviews this?
Yes, please, that would be amazing.
PickRepDone. I’ve provisionally locked in that 2:00 to 4:00 window and emailed all your details straight to the owner. He’ll give you a call back shortly to confirm. Stay as cool as you can in the meantime, Sarah!
Thank you so much. Bye.
Answered from your site · 0 guesses · email summary after hang-up
What missed calls cost
Sample calculation
$3,640 /mo at risk
4 × 0.35 × $650 × 4
PickRep Pro $79/mo · 400 min.
An estimate based on the numbers you entered, not a guarantee.
Monthly lost revenue = missed calls/week × conversion % × average customer value × 4
Minute-fit estimate (illustrative): 1.5 min per call → caps Starter 200, Pro 400, Business 755. Spam and calls under 10 seconds aren't billed.
What PickRep says on a typical call
Caller: "The AC is blowing warm air and water is pooling by the handler." PickRep checks the ZIP, flags a same-day priority emergency, locks the open 2 to 4 PM window, states the diagnostic fee, alerts the on-call lead.
Intake questions for this trade
- Name and callback number, read back.
- Service address and any gate, lockbox, or access note.
- What failed: no cool, no heat, a leak, or a thermostat.
- Urgent same-day visit or a routine maintenance window.
Booking logic
If Google Calendar is connected, PickRep offers open estimate windows and confirms the one the caller picks, by voice and email. It will not invent a time that is busy. Leave booking off and the requested window stays in the summary.
Escalation
No-cool and active leak calls are flagged as a same-day priority, booked on an open window, and sent to the on-call lead with the address and job summary.
Spanish on every plan
Spanish-speaking callers get the same address, issue, and urgency fields. The AI and recording notice plays in Spanish. The summary email keeps one shape either way.
Features that matter here
Address and issue
Street address, no-cool or leak, and how urgent it is. The callback number is read back.
Urgent at the top
Same-day no-cool calls are flagged at the top of the email so you can call back first.
English and Spanish
On every plan, including Business. The notice plays in the caller's language.
Your own voice (Pro)
Opt-in on Pro and Business. Starter uses the platform voice.
AI vs live human answering (as of Nov 2026)
Live humans still win when you need complex live transfers or real-time judgment with someone on your crew. PickRep is AI reception: hard cap, email summaries in English and Spanish, and $0 overage when you hit the cap.
| Provider | Published price | Past the included amount |
|---|---|---|
| PickRep Pro (AI) | $79/mo · 400 min included | Hard cap — $0 overage |
| Smith.ai (live) ↗ | $300/mo · 30 calls included | +$11.50 per call over 30 |
| Ruby (live) ↗ | From $250/mo (50 min) · $720/mo for 200 min | Per-minute bundles; verify overage on ruby.com |
| AnswerConnect (live) ↗ | $350/mo · 200 min (Entry plan) | +$49.99 setup · +$2.50 per extra min |
Competitor prices verified on the linked pages in November 2026. PickRep plans: Starter $39, Pro $79, Business $149 — all hard-capped.
Recommended plan: Pro $79/mo · 400 min
After-hours AC volume fits Pro ($79/400 min)
400 min · hard cap · $0 overage
What it will not do
- It will not quote a part or a diagnostic fee you did not approve.
- It will not promise a truck that is already on another no-cool call.
- It will not give refrigerant or code advice.
Common questions
Related pages
Hear it answer an HVAC contractor call. Then decide.
Cancel anytime.
Questions? Email support@pickrep.com