Handyman Answering Service That Picks Up 24/7
You're under a sink, on a ladder, or between plumbing and electrical jobs when the phone rings. The caller who needs a small repair will try the next name if you do not pick up. PickRep takes the address, the job, and a time that works, then emails you the summary.
Don't take our word for it. Listen.
Sample call · labeled example
PickRepThanks for calling Benchmark Handyman Services. I’m the business's AI assistant, and this call may be recorded. What project can we help you with?
Hi! I actually have a couple of random little things adding up. My back patio screen door came off the track and my dog bent the frame, and then I also bought two ceiling fans from Home Depot that need to go up in the bedrooms.
PickRepOh, we love a good multi-item list. For the ceiling fans, are there already light fixtures wired up in those bedrooms, or would that be starting from scratch on a blank ceiling?
Oh, good question. Yeah, there are regular dome lights up there right now, so the wiring is already there.
PickRepThat makes things much easier. How soon are you hoping to get all of this knocked out?
No huge rush. Sometime next week would be great, preferably a Tuesday or Thursday since I work from home those days.
PickRepTuesdays or Thursdays next week, noted. Let me grab your name and best callback number.
I’m Marcus Vance, and my number is 555-771-6205.
PickRepGreat, Marcus. What part of town are you in, or what's the property address?
I'm over in the Riverside neighborhood, 310 Water Street.
PickRepAwesome. We have a couple of half-day blocks open on the calendar for next Thursday morning. Would you like me to pencil you in for 9:00 AM while the owner looks over the job details?
Thursday at nine works great for me.
PickRepPerfect, I've got you down for Thursday at 9:00 AM and emailed your list over to the owner. He’ll give you a call back to go over everything and confirm. Have a great rest of your day, Marcus!
You too, thanks!
Answered from your site · 0 guesses · email summary after hang-up
What missed calls cost
Sample calculation
$1,320 /mo at risk
4 × 0.3 × $275 × 4
PickRep Pro $79/mo · 400 min.
An estimate based on the numbers you entered, not a guarantee.
Monthly lost revenue = missed calls/week × conversion % × average customer value × 4
Minute-fit estimate (illustrative): 1.5 min per call → caps Starter 200, Pro 400, Business 755. Spam and calls under 10 seconds aren't billed.
What PickRep says on a typical call
Caller: "I need someone to look at a leaky faucet and a loose outlet." PickRep checks the ZIP, books the open morning slot, states the service-call fee, books the slot and notes both jobs for the tech.
Intake questions for this trade
- Name and callback number, read back.
- Service address and access notes (gate, lockbox, pets).
- The job in the caller's words, including plumbing or electrical when they say so.
- Preferred estimate window, urgent or routine.
Booking logic
If you connect Google Calendar, PickRep offers open estimate slots and confirms the hold by voice and email. It does not promise a price or a permit. Leave booking off and the requested window is in the summary.
Escalation
An active leak is flagged urgent, booked on an open window, and sent to you with the address and job summary.
Spanish on every plan
Spanish-speaking callers get the same address, job, and window questions. The disclosure plays in Spanish. No extra charge.
Features that matter here
Job in their words
Faucet, outlet, drywall, or a punch list. You see it before you call back.
Access notes
Gate code, dog in the yard, or a lockbox, when the caller offers them.
English and Spanish
On every plan, including Starter.
Hard cap
400 minutes on Pro. No overage. Your own voice is on Pro and Business.
Recommended plan: Pro $79/mo · 400 min
A solo handyman route fits Pro ($79/400 min)
400 min · hard cap · $0 overage
What it will not do
- It will not give electrical or plumbing code advice.
- It will not invent a labor rate you did not approve.
- It will not promise a permit or an arrival that is already booked.
Common questions
Related pages
Hear it answer a handyman business call. Then decide.
Cancel anytime.
Questions? Email support@pickrep.com