Electrician Answering Service That Answers 24/7
You're on a panel, in an attic, or between service calls when the phone rings. A caller with no power or a tripping breaker will try the next electrician if you miss them. PickRep answers in English or Spanish and emails you the address and issue.
Don't take our word for it. Listen.
Sample call · labeled example
PickRepHello, you’ve reached BrightSpark Electrical. I’m the AI assistant for the shop, and this call may be recorded. How can I help you today?
Hi. Um, so I’m working from home and every time my space heater kicks on in the office, the recessed lights in the hallway flicker and I hear a faint buzzing sound coming from the garage where the breaker box is.
PickRepOkay, buzzing at the breaker box is definitely something to take seriously. Have you unplugged that space heater for the time being?
Yeah, I yanked it out of the wall ten minutes ago because it freaked me out. Is the house gonna burn down or what?
PickRepUnplugging it was the safest move. Since I'm an AI, I can't diagnose the wiring over the phone, so I'm going to flag this as high priority for the master electrician right now. What's your name?
Elena Rostova.
PickRepThanks, Elena. What's the best callback number for you?
555-302-9911.
PickRepAnd what’s your street address?
It’s 1940 Elmwood Drive—actually wait, sorry, I just moved. It's 1904 Elmwood Drive, in Cedar Park.
PickRep1904 Elmwood Drive in Cedar Park, got that corrected. Leave that heater unplugged for now—I’m emailing your info to the owner right this second so he sees the panel is buzzing, and he’ll call you back as soon as he frees up.
Okay, thank you. I'll keep my phone next to me.
Answered from your site · 0 guesses · email summary after hang-up
What missed calls cost
Sample calculation
$1,320 /mo at risk
4 × 0.3 × $275 × 4
PickRep Pro $79/mo · 400 min.
An estimate based on the numbers you entered, not a guarantee.
Monthly lost revenue = missed calls/week × conversion % × average customer value × 4
Minute-fit estimate (illustrative): 1.5 min per call → caps Starter 200, Pro 400, Business 755. Spam and calls under 10 seconds aren't billed.
What PickRep says on a typical call
Caller: "Half the house lost power and the main breaker keeps tripping." PickRep checks the ZIP, flags a same-day priority, books an open window, states the diagnostic fee you approved, alerts the on-call lead.
Intake questions for this trade
- Name and callback number, read back.
- Service address and access notes.
- Issue: outage, breaker, outlet, or install estimate.
- Urgent same-day visit or a routine estimate window.
Booking logic
Opt-in Google Calendar booking holds an open arrival window and confirms by voice and email. Leave booking off and the requested time is in the summary.
Escalation
No power and tripping breakers are flagged as same-day priority and sent to the on-call lead with the job summary.
Spanish on every plan
Spanish-speaking callers get the same address and issue questions. The disclosure plays in Spanish.
Features that matter here
Outage and panel issues
Partial outage, tripping breaker, or new install question, captured in the caller's words.
Address first
Street address and callback number, read back.
English and Spanish
On every plan, including Starter.
Hard cap
400 minutes on Pro. No overage.
Recommended plan: Pro $79/mo · 400 min
After-hours electrical calls fit Pro ($79/400 min)
400 min · hard cap · $0 overage
What it will not do
- It will not give electrical code or permit advice.
- It will not invent a diagnostic fee you did not approve.
- It will not promise a same-day arrival that is already on another outage.
Common questions
Related pages
Hear it answer an electrical contractor call. Then decide.
Cancel anytime.
Questions? Email support@pickrep.com