Bilingual answering service and Spanish answering service, 24/7

PickRep is a bilingual answering service and Spanish answering service in one product: every plan answers inbound calls in English or Spanish 24/7, plays the AI and recording notice in the caller's language, and emails you one summary.

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Sample from

Sample call · labeled example

Comfort Air Heating and Cooling(555) 010-0142 · inbound
Sample call
00:00 / 01:33
PickRep

Thanks for calling Comfort Air Heating and Cooling. I’m the AI assistant for the team, and just a quick heads-up, this call may be recorded. How can I help you out today?

Caller

Hi, yeah—so our AC just completely died. Like, the thermostat is blank, nothing’s blowing, and it’s already eighty-two degrees inside the house.

PickRep

Oh no, that is brutal, especially today. Have you noticed if a breaker tripped, or did it just shut off out of nowhere?

Caller

My husband checked the panel outside and nothing looked flipped, so… yeah, we really need someone out here today if that's possible. We have a newborn at home.

PickRep

Got it, I'll mark this down as urgent so the team sees that right away. Who am I speaking with?

Caller

This is Sarah Miller.

PickRep

Nice to meet you, Sarah. And is the number you're calling from the best one for a callback, or should we use a different one?

Caller

Uh, actually take my husband's cell—Wait, no, he’s in meetings. Use mine, it's 555-019-2834.

PickRep

555-019-2834, got it. And what’s the street address there?

Caller

412 Oakwood Lane, right off Main in Brookside.

PickRep

Perfect. I do see an open dispatch window on the calendar for this afternoon between 2:00 and 4:00 PM. Want me to hold that spot for you while the owner reviews this?

Caller

Yes, please, that would be amazing.

PickRep

Done. I’ve provisionally locked in that 2:00 to 4:00 window and emailed all your details straight to the owner. He’ll give you a call back shortly to confirm. Stay as cool as you can in the meantime, Sarah!

Caller

Thank you so much. Bye.

Answered from your site · 0 guesses · email summary after hang-up

Spanish answering service without a second line

Many vendors charge extra for a dedicated Spanish line or per-call language fees. On PickRep, Spanish answering is included on Starter, Pro, and Business. Callers can start in Spanish or switch mid-call when both languages are enabled in your profile.

Bilingual answering service intake that stays consistent

Whether the caller speaks English or Spanish, PickRep captures the same fields: name, callback number read back, reason for the call, and urgency. Home-service crews get address and access notes; salons get service and preferred time. The summary email keeps one shape so your team does not chase voicemails in two formats.

Flat pricing and a hard cap in both languages

Starter is $39/mo for 200 minutes. Pro is $79 for 400 minutes with your own voice. Business is $149 for 755 minutes. At the cap, calls go to voicemail with a transcript. $0 in extra minute charges. Spam and calls under 10 seconds are not billed.

Who uses a bilingual answering service

Pool and HVAC routes, salons, agencies, and contractor crews often serve neighborhoods where callers move between English and Spanish on the same call. PickRep follows the caller without making them call back on a different number.

Common questions

It answers live calls in more than one language. PickRep answers in English or Spanish on every plan and emails you a summary after each call.
Yes. Spanish answering is included on every plan at the same flat price as English. There is no separate Spanish SKU or per-call language fee.
Yes, when both languages are enabled in your profile. The AI and recording notice plays in the language the caller uses.
Neither. English and Spanish share one number and the same monthly minutes. A language switch does not add a fee.
No. You still get one email: name, callback number read back, reason, and urgency, whether the call stayed in one language or switched.
No. It is on Starter, Pro, and Business. You choose in the profile whether callers may use one language or both.

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Questions? Email support@pickrep.com

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