After hours answering service that picks up every call

An after hours answering service covers nights, weekends, and holidays on the same flat plans as daytime calls. PickRep picks up, takes the message, and emails you a summary so morning callbacks start with context.

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Sample from

Sample call · labeled example

Comfort Air Heating and Cooling(555) 010-0142 · inbound
Sample call
00:00 / 01:33
PickRep

Thanks for calling Comfort Air Heating and Cooling. I’m the AI assistant for the team, and just a quick heads-up, this call may be recorded. How can I help you out today?

Caller

Hi, yeah—so our AC just completely died. Like, the thermostat is blank, nothing’s blowing, and it’s already eighty-two degrees inside the house.

PickRep

Oh no, that is brutal, especially today. Have you noticed if a breaker tripped, or did it just shut off out of nowhere?

Caller

My husband checked the panel outside and nothing looked flipped, so… yeah, we really need someone out here today if that's possible. We have a newborn at home.

PickRep

Got it, I'll mark this down as urgent so the team sees that right away. Who am I speaking with?

Caller

This is Sarah Miller.

PickRep

Nice to meet you, Sarah. And is the number you're calling from the best one for a callback, or should we use a different one?

Caller

Uh, actually take my husband's cell—Wait, no, he’s in meetings. Use mine, it's 555-019-2834.

PickRep

555-019-2834, got it. And what’s the street address there?

Caller

412 Oakwood Lane, right off Main in Brookside.

PickRep

Perfect. I do see an open dispatch window on the calendar for this afternoon between 2:00 and 4:00 PM. Want me to hold that spot for you while the owner reviews this?

Caller

Yes, please, that would be amazing.

PickRep

Done. I’ve provisionally locked in that 2:00 to 4:00 window and emailed all your details straight to the owner. He’ll give you a call back shortly to confirm. Stay as cool as you can in the meantime, Sarah!

Caller

Thank you so much. Bye.

Answered from your site · 0 guesses · email summary after hang-up

No surcharge for nights or weekends

Some vendors bill after-hours minutes at a higher rate. PickRep does not. Evening, weekend, and holiday calls count against the same Starter, Pro, or Business bucket as daytime calls.

Forward only the hours you want covered

Keep your published number. Forward when busy or unanswered, or use carrier schedules to send after-close calls to PickRep while daytime calls ring your cell first. You choose the pattern; PickRep answers with the hours and services you approved.

What PickRep captures after close

Name, callback number read back, reason for the call, and urgency land in your inbox. If Google Calendar booking is on, PickRep can offer open slots and confirm by voice and email. It will not invent prices or times you did not approve.

Sizing after-hours volume

If you average three two-minute calls per night, that is about 180 minutes per month before daytime traffic. Check your own call log, then pick Starter (200 min), Pro (400 min), or Business (755 min). At the cap, calls go to voicemail with a transcript.

Hard cap with transcript at the limit

When included minutes run out, callers hear voicemail with a transcript instead of racking up per-minute fees. Spam and calls under 10 seconds are not billed.

Common questions

It answers your business line when you are closed or unavailable. PickRep answers 24/7 on the same flat plans and emails you a summary after each call.
No. After-hours calls use the same flat monthly price and the same minute cap as daytime calls.
No. Keep your published number and forward when busy, unanswered, or on a schedule you set with your carrier.
No. Evening, weekend, and holiday minutes come out of the same Starter, Pro, or Business cap as daytime calls.
Yes. English and Spanish stay on every plan at night and on weekends. There is no after-hours language fee.
The email goes out about two seconds after hang-up, including the callback number read back, so the morning return call starts with the message.

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Questions? Email support@pickrep.com

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